Support
You can find this same information on our Contact page. Just trying to make sure our Support resources are accessible all over the site.
Domestic
Shipping FAQ
Order Status:
Where is my order?
We use the USPS for all shipping. You received an email with tracking when your order was shipped. If you cannot find this email, please check your SPAM/Junk folder. Sometimes the USPS tracking can take a few hours/days to update. If your package hasn’t arrived after 10 business days, write us at help@draplin.com.
What shipping service do you use?
As of right now, we use the USPS. We DO NOT use DHL or UPS.
How fast can I get my shipment?
We offer USPS Priority shipping most of the time. If it is available, you will see it as an option when you checkout.
About Your Poster Order:
What if my poster is damaged upon arrival?
We cannot offer refunds on posters for any reason outside of damage, theft or being lost. If your item is damaged in transit, please send us photo proof and we can ship out another or refund your purchase. If you believe your item to be lost or stolen, please write us after 10 business days at help@draplin.com.
Why can’t I return or exchange a poster?
Our posters are screenprinted, and made of paper and ink. They are delicate by nature and require care in their handling. We ship them in extra-durable tubes, protected by Kraft paper. The rolling and unrolling required to ship them back and forth has a high likelihood for damage. This is why we cannot offer refunds or exchanges on posters.
How do I take my poster out of the poster tube?
First, find a flat, uncluttered surface. Start by removing the plastic puck on one end. If your poster is not at the edge of the tube, turn it over and tap lightly to bring the paper to the edge. Then, put two fingers in the tube and gently tighten the paper to make it smaller than the tube. When wound just tight enough, the poster will slide right out of the tube. Lay the kraft paper-wrapped poster onto the table, careful of the edges, and carefully unroll it.
Exchanges:
Can I exchange my order?
01. The item you return to us cannot be worn, washed or used.
02. We do not accept exchanges on posters.
03. Send us an email to help@draplin.com to let us know what you would like instead.
04. You will also have to pay for shipping again to get the new item to you.
05. We will let you know the cost and how to pay in our response to your email.
Please send exchanges to:
Draplin Design Co.
2946 NE 67th Avenue
Portland, OR 97213
Returns:
Can I return my order?
01. If you want to return an item, please send it to the address below in the same box it was shipped in.
02. We do not cover shipping on returns.
03. Once we receive your item, we can refund your purchase (minus the cost of shipping).
Please send returns to:
Draplin Design Co.
2946 NE 67th Avenue
Portland, OR 97213
Refunds:
What do I do if my item was damaged?
If your item is damaged in transit, please send us photo proof and we can ship out another, or refund your purchase. If you believe your item to be lost or stolen, please write us after 10 business days at help@draplin.com.
What if I just don’t want the item?
The item you return to us cannot be worn, washed or used. Once we receive your item, we can refund your purchase (minus the cost of shipping).
Please send the item
you’d like refunded to:
Draplin Design Co.
2946 NE 67th Avenue
Portland, OR 97213
The same information can be found on our Contact page
in the upper right corner of this page, too.
International
Shipping FAQ
Order Status:
Where is my order?
When your order is shipped, you will receive tracking. Most international orders can take up to several weeks to arrive. If your order seems severely delayed, it is likely held in customs due to customs fees being due.
Once your order leaves the USA we aren’t able to contact your local post office. Again, if there is a delay in receiving your package(s), it will be up to you to contact your local post office for additional tracking and locating your package. If you cannot locate your tracking email, please check your SPAM/Junk folder.
Sometimes the USPS stops providing tracking on their website once it leaves the USA. You can track your package using “Global Post International.”
We cannot track your orders for you or contact your local post office or customs for you.
Why do I owe additional shipping fees?
Our shipping is weight-based, and tiered. Sometimes the calculation is inaccurate, and there will be additional shipping required. For example, if there are multiple packages in one order, you will possibly owe more shipping fees. If this is the case, we will reach out to you by email.
Can I use other shipping services?
As of right now, we only use the USPS for shipping for both domestic and international orders. We DO NOT use DHL or UPS. Our apologies.
Exchanges, Returns
and Refunds:
Before ordering, please read our exchanges, returns and refund DDC policy:
Order at your own risk. What does this mean? Because international shipping is so expensive, we cannot offer any refunds, returns or exchanges. This is a gentle warning on our policy. It is just too hard to manage. Lost, damaged, stolen, or misplaced items can be refunded with proof. A photo of damage, for example.
If you need assistance, contact us at: help@draplin.com.
The same information can be found on our Contact page
in the upper right corner of this page, too.